This Refund Policy applies to paid TradeJour Pro subscriptions.
1. Initial Purchase
You may request a refund within 14 days of your initial TradeJour Pro purchase by contacting supporttradejour.app@gmail.com .
Nothing in this policy limits mandatory consumer rights that apply under applicable law.
2. Subscription Renewals
Recurring subscriptions renew automatically until cancelled.
Renewal payments are generally non-refundable once a new billing period has started, except where required by law or where TradeJour determines that a duplicate charge, technical error or other exceptional circumstance justifies a refund.
3. Cancellation
You can request cancellation by emailing supporttradejour.app@gmail.com .
Cancellation prevents future renewal. Unless a refund is separately approved, access normally continues until the end of the already-paid billing period.
4. How Refunds Are Processed
Paid purchases are processed by Paddle as Merchant of Record. Approved refunds are processed through the applicable payment system and are normally returned to the original payment method.
Processing time may depend on Paddle, the payment method and your financial institution.
5. How to Request a Refund
Email supporttradejour.app@gmail.com and include the email address used for your TradeJour account and enough transaction information for us to locate the purchase.
Do not send full payment-card details by email.